FAQs


Buying a Great American Days gift certificate

If you have an experience in mind, you can search activities by keyword in the top right hand corner of every page. You can also browse via category, recipient, location or occasion using the tabs at the top of the page

No. It’s easy. Just choose an experience and we’ll send your friend or loved one a certificate, valid for 12 months that can be booked at a date and time to suit them.

Yes. If you can’t decide what to buy, a Gift Certificate allows your gift recipient to choose the perfect activity from our portfolio. Gift certificates range in value from $25 to $1000 and can be used towards our entire selection of experiences.

Your gift pack contains an experience certificate, information cards relating to your chosen experience (or choice of experiences) and full booking instructions.  Everything comes presented in our signature red and silver gift pack meaning you can be sure to create a lasting impression.

Every experience certificate can be personalized with you own special message. This option will be provided to you during the checkout process.

Absolutely. We will send your gift pack to any address you specify.

You can choose to receive your gift by FedEx or email. Experience certificates sent by FedEx are shipped in our signature red and silver gift pack and take between one and five business days, depending on your choice of FedEx option. Email certificates are despatched as soon as you place your order and delivered to any email address specified by you.

Our default shipping method is FedEx Ground which has a standard cost of $10 per address. All packages are tracked and will be delivered nationwide within five business days of shipping. If you require your package faster, we can courier your gift pack by FedEx 2-day, Standard Overnight or Priority Overnight for an additional charge.  Packages are processed at 2 PM EST each day.  Orders placed after this time will be shipped the following business day.  During the holiday period, the delivery time may be extended by FedEx at their discretion.

We accept all major credit and debit cards. We also accept e-checks, personal checks or money orders by mail. If you are sending your payment in the mail, your gift pack will not be dispatched until payment has cleared.

No. All costs displayed include full sales tax. The only additional cost is for shipping and handling. If you choose to receive your experience by email, there will be nothing more to pay on checkout.
 

All our experience certificates can be exchanged for free. A charge may be applicable if there is a difference in price but our Customer Services team will be on hand to make the transition as smooth as possible.

Our experiences take place all across the U.S. Every experience featured on our website is accompanied by a map showing you exactly where it takes place. If you are unable to find a suitable location or activity, please contact our Customer Service team and we will search our database of over 6,000 experiences nationwide.

Many experiences take place year-round while others, such as ballooning, are seasonal. Every experience featured on our website is accompanied by information concerning its availability.

Some of our experiences have restrictions such as weight, height and age. Others may not be suitable for participants with certain medical conditions. This information is highlighted in the 'key info' section accompanying each experience. If you ever have any questions, please contact our Customer Services Team toll free on 1-866-987-9876.

We only choose partners with exemplary safety and customer services records. All our partners are fully insured and operate to the highest possible standards.


Using a Great American Days gift certificate

Everything you need to know is included in your gift pack. Simply call us toll free on 1-866-987-9876 to schedule your experience.

Within your gift pack you will find information concerning when your experience takes place. Some activities take place year round, others are seasonal. Once you have read this information, simply choose a date and contact our Customer Service Team.  As soon as your booking is confirmed, you will receive a booking confirmation letter with all the vital details such as ‘how to get there’ and ‘what to wear on the day’.

Many activities are suitable for spectators others are not. This information will be contained in your gift pack. You can also pay to add additional participants to your booking if your friends, family or colleagues want to take part in the activity on the day. Our Customer Service team will handle these arrangements for you.

We are happy to exchange the value of your experience certificate towards any other activity on our website. A charge may be applicable if the experience you choose has a greater value than the one you have been given. Our Customer Services team will be happy to help you find an experience that is suitable for you.

All are experiences are fully transferable. Once a booking has been made however, you will need to contact our Customer Service Team if you wish to send someone else in your place.

Once you have scheduled your experience, you are bound by the terms and conditions of the venue or activity provider in question. A copy of these will be included in your booking confirmation letter.

Some activities are weather dependent and may be postponed in adverse conditions. Others take place all year round. At the time of booking, you will be provided with contact details for the venue or activity provider in question. Highly weather dependent experiences such as ballooning often require that you make contact on the day of your flight to ensure the trip is going ahead. If your activity is postponed due to inclement conditions, a mutually convenient alternative date will be offered to you.


Company Information

Yes, our gift certificates make highly effective tools to motivate and reward your customers, clients and employees. If you would like to speak with a member of our corporate sales team, please email: corporate@greatamericandays.com

Our experiences make fantastic prizes for competitions and promotions. Please contact our business development team at 866-987-9876 to find out more.

We are always on the look out for new and exciting experiences to add to our portfolio.
If you are interested in becoming a Great American Days partner, please email: vendors@greatamericandays.com

While we are affiliated with our own preferred charities via our giving partner, Buy1 Give1, we will consider all requests for donations to worthy causes. Please send your proposal via email to: info@greatamericandays.com

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